80 fun and effective activities that teach your employees the unique principles of call center customer service
Learning Points: 80 Activities and Actions for Call Center Service Excellence
Organizations with call centers are on the cutting-edge of an exciting and dynamic technological revolution that is taking place in customer service today.0 fun and effective activities that teach your employees the unique principles of call center customer service
Copyright law is a complex field, and it's crucial for writers to understand what's entailed. Stephen Fishman covers what a copyright is, how it's created and protected, limitations and transfer of ownership, how long it lasts, and what copyright infringement is all about. There are chapters on copyright registration, copyright notice, and how to deal with errors or omissions. Fishman also wades into the issues of derivative works and compilations, works for hire, and jointly authored works. He also tackles the confusion of copyrights in the online world of electronic publishing.
The Warren Buffett Way : Investment Strategies of the World's Greatest Investor
Added by: lvrrajan | Karma: 3.88 | Non-Fiction, Self-Improvement, Other | 10 August 2008
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Starting with $10,000 in 1956 and today worth some $8.5 billion, with significant holdings in Coca-Cola, Capital Cities/ ABC and the Washington Post Company, Omaha, Nebr.-based Buffet is a major player on Wall Street. Financial consultant Hagstrom, who did not interview his subject but obtained permission to quote from his Berkshire Hathaway annual reports, here outlines Buffet's iconoclastic tenets for investing.
Added by: lvrrajan | Karma: 3.88 | Non-Fiction, Self-Improvement, Other | 10 August 2008
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The Encyclopedia of Trading Strategies is for traders who want to take the next step to consistently profitable trading. The authors--themselves seasoned veterans of the futures trading arena--pinpoint the trading methods and strategies that have been shown to produce market-beating returns. Their rigorous and systematic backtesting of each method, using the same sets of markets and analytic techniques, provides a scientific, system-based approach to system development...to help you assemble the trading system that will put you on the road to becoming a more consistently profitable trader.
Added by: Maria | Karma: 3098.81 | Self-Improvement, Science literature, Maths | 6 August 2008
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Did you like Math or Science in school? Have you played games that stimulated your thought processes for Math and Science? Trying to be creative in your Math, Science or leadership class? Can leadership be taught? Is leadership an Art or a Science or Math? Seeking to impact your training program with creative games?
A primer for leadership development, this book introduces Math and Science games with a review process component that can be used for leadership instruction. The book highlights key leadership principles which show that leaders must: Ask questions; Be disciplined; Create and see things differently; Develop resources; Engage in active listening; Make priorities; Multiply leaders; Problem solve; Set an example; Sacrifice; Search and explore; Strategize; Support diversity; Work in teams and collaborate.
