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Business English - Customer Service over the Phone
Customer service expert Jeff Toister helps customer service specialists develop the specific skills needed to help customers over the phone. Learn how to break the ice and develop rapport with the people you serve, even when you're pressed for time. Tune out distractions and develop listening skills that are critically important to phone service. Last, learn how to express empathy, de-escalate angry callers, and stay focused throughout the day.
Added by: zabanfile | Karma: 97.02 | Kids, Other | 28 May 2016
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Dinosaurs and Other Amazing Prehistoric Creatures
Created in conjunction with the Smithsonian Institution and packed with fun facts on fossils, amphibians, sea creatures, woolly mammoths, Neanderthals, insects and more, Dinosaur! will intrigue readers and provide an experience that will redefine natural history for kids.
