The One Minute Apology : A Powerful Way to Make Things Better
With his phenomenal bestsellers The One Minute Manager and Raving Fans, Ken Blanchard changed the way we approach management, leadership, and customer service. Now Blanchard, along with coauthor Margret McBride, presents a concept that, when implemented properly, is one of the most powerful actions for improving company and employee morale. This is also a book that can extend well beyond the business realm and can repair relationships that we thought were broken forever.
Writing, Speaking, Listening: The Essentials of Business Communication
This handbook provides guidance on the three major communication skills at work - writing, presenting, and listening. It is suitable for managers, professionals, training departments and anyone in a people related job.
Business Start-Up brings reality to the most basic level of language learning through the use of authentic material, real companies and credible communication scenarios, ensuring that adult learners remain interested and motivated. Communication skills are carefully prioritised, allowing learners to start working in English at the earliest opportunity.
Business Start-Up brings reality to the most basic level of language learning through the use of authentic material, real companies and credible communication scenarios, ensuring that adult learners remain interested and motivated. Communication skills are carefully prioritised, allowing learners to start working in English at the earliest opportunity.
Business Start-Up brings reality to the most basic level of language learning through the use of authentic material, real companies and credible communication scenarios, ensuring that adult learners remain interested and motivated. Communication skills are carefully prioritised, allowing learners to start working in English at the earliest opportunity.
