Language fluency is only one step involved in increasing our understanding of people different from ourselves. We must also learn the rules and norms that guide others' behaviour if we are to avoid misunderstandings.
This volume proposes the existence of a common process underlying communication between people from different groups and between people from the same group. The author emphasizes practical applications enabling readers to improve their communication skills and includes self-assessment questionnaires.

English Matters nr 34 May-June 2012

A Polish bimonthly magazine for the learners of English at upper intermediate and advanced levels (B2-C1). Each issue features additional audio tracks. Every article is followed by a word list. The magazine tackles such topics as travelling, language issues, culture corner, famous people and lifestyle, sport, and eco-problems. The main theme of this edition is taboo in America.

Listening: The Forgotten Skill: A Self-Teaching Guide

A proven program for turning effective listening into a powerful business tool Managers and other employees spend more than 40 percent of their time listening to other people but often do it so poorly that the result is misunderstood instructions, misdirected projects, and erroneous actions--millions of dollars' worth of mistakes just because most people don't know how to listen. In this new edition of her classic guide to the art of effective listening, The author shows you how to acquire active, productive listening skills and put them to work for you--professionally, socially, and personally.

Real Life brings English to life and makes learning enjoyable and achievable through practical tasks and evocative topics. Real Life gives students English to talk about issues that are important to their lives. With a light and colourful look and feel, it is more socially oriented with a focus on real people and situations and appeals to average and less motivated students who need a more manageable path to exam success.

Nanny Piggins gets in trouble with the law after some illicit tight rope walking, and is sentenced to 5000 hours community service. But she isn't the type of pig to take her punishment lying down, not when there are old people to rescue, pirates to impersonate and a great big bus to borrow.