Services Marketing: Concepts, Strategies, & Cases (4th edition)

Pages: 484

Real-world examples throughout the book feature a wide array of businesses representing a variety of industries both within and beyond the nine service economy supersectors: education and health services, financial activities, government, information, leisure and hospitality, professional and business services, transportation and utilities, wholesale and retail trade, and "other services."

Labor and Employment Law: Text & Cases (14th edition)

Pages: 828

Written by a nationally renowned White House labor arbitrator, this edition continues its comprehensive and objective treatment of labor and employment law topics while challenging students to develop critical thinking skills through case analysis.

Children may be witnesses to crimes or accidents, or suspected victims of abuse or neglect, or they may be involved in some form of legal action such as custody cases. In these situations, they may need to be interviewed formally, and if this is not done properly, incorrect or inadequate information may be recorded or the child's position may not be correctly represented later in court. In cases of child abuse, the child may not be the only witness, and the quality of their verbal evidence is critical.This is a practical guide the evidential interviewing techniques needed by a range of professionals: social workers, forensic psychologists, lawyers, police and teachers.

The Hand That Trembles

Sven-Arne Persson suddenly walks out of a business meeting and disappears, leaving behind his wife - no trace is found of him. Inspector Ann Lindell is investigating the discovery of a dismembered foot washed up on the beach. Ann's boss, Berglund, is delving into a cold case - a man beaten to death - an unsolved mystery that he finds impossible to forget. What connects the three? It will be a challenge for Ann Lindell to unravel the knots and discover what ties bind the cases together. Kjell Eriksson is the winner of two Crime Novel awards in Sweden and one of Scandinavia's top selling authors.

Management Information Systems, 10th Editionhttp://www.filesonic.com/file/2360561541/4315_manag__0073376817.pdf

The benchmark text for the syllabus organized by technology (a week on databases, a week on networks, a week on systems development, etc.) taught from a managerial perspective. O’Brien defines technology and then explains how companies use the technology to improve performance. Real world cases finalize the explanation.