Build Your Customer Strategy: A Guide to Creating Profitable Customer Relationships
Build Your Customer Strategy: A Guide to Creating Profitable Customer Relationships spells out how to create profitable and lasting customer relationships. It demystifies creating the great customer experience-something that everyone seems to be talking about these days-by showing you how to approach "experience" in ways your competitors haven't even thought of.
Written by a leading authority on William Carlos Williams, this book provides a wide-ranging and stimulating guide to twentieth-century American poetry. * A wide-ranging and stimulating critical guide to twentieth-century American poetry. * Written by a leading authority on the innovative modernist poet, William Carlos Williams. * Explores the material, historical and social contexts in which twentieth-century American poetry was produced. * Includes a biographical dictionary of major writers with extended entries on poets ranging from Robert Frost to Adrienne Rich.
Introducing Economics: A Critical Guide for Teaching
Make economics resonate to high school students. This practical handbook will help economics and social studies teachers foster critical thinking by introducing students to the real-life dimensions of the major controversies in contemporary economics. Filled with useful teaching tips and user-friendly information on finding engaging materials and activities for the classroom, the book also includes detailed coverage of the Voluntary National Content Standards for economics
NME is a British weekly music magazine. Featuring agenda-setting news, the UK's most comprehensive gig guide, definitive reviews of the week's hottest gigs, tracks and albums, and fiery comment from the nation's most opinionated writers, it's the essential guide to the week in music.
Head First PMP: A Brain-Friendly Guide to Passing the Project Management Professional Exam
"This is the best thing to happen to PMP since, well, ever. You'll laugh, learn, pass the exam, and become a better project manager all at the same time."
-- Scott Berkun, author of The Art of Project Management and The Myths of Innovation
