The Gold series builds students confidence by providing carefully graded exam training combined with thorough language development. - Thorough exam training with guidance on all task types ensures exam success - Extensive writing reference with model answers and useful language supports the systematic writing syllabus - Emphasis on personalisation to get students involved and interacting in class - Free Audio CD with Exam Maximiser* - FREE test booklet provides an additional resource for the Coursebook.
The Customer Service Training Tool Kit : 60 Training Activities for Customer Service Trainers
This contains 40 activities designed to make customer service training more fun, engaging, and behavior-changing for customer service reps. Trainers can use group activities, role plays, questionnaires, and other exercises "as is" in 30-60 minute training modules or combine them to create longer training programs. The book is full of reproducible participant handouts, worksheets, questionnaires, and overhead masters to make the trainer's job easy.
The activities can be used as the basis for lessons, as a departure point for classroom development and creativity, or as last minute time fillers. This book is for anyone interested in teacher training, whether trainer, trainee, organizer or administrator. It is for teachers who help each other in staffrooms, who sit in on each other's classes, or who want to share ideas with others. It is mostly concerned with modern language teacher training, but contains much of interest for people involved in other kinds of training too.
Insearch English - Prepare for IELTS General Training Practice Tests
Added by: orchiddl | Karma: 2026.11 | Black Hole | 13 January 2016
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Insearch English - Prepare for IELTS General Training Practice Tests
General Training Practice Tests will help you prepare for the General Training module of the IELTS test by identifying problem areas and familiarizing you with the test format. Containing five practice tests and written by IELTS experts, the book includes full transcripts and answer key and has been extensively tested in IELTS preparation classes.
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